YOUR ON-LINE ORDER
We are confident that you will enjoy our entire product range. However if you are not completely satisfied with any item you purchase on the site then please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item's cost excluding postage costs. In addition, all customers in the European Union are entitled to a statutory cooling-off period of seven business days.
RETURNS & GUARANTEE
We know that your information is important and value the trust that you place in us by using this website. We never sell customer information and would only transfer such information to an outside party should such a transfer be mandated by law or necessary to assist with fraud prevention.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.
CONDITIONS OF USE
If you choose to visit this website, your visit and any dispute over privacy is subject to this Privacy Notice and our Terms & Conditions , including limitations on damages and application of the laws of England. If you have any concern about privacy,please send a thorough description and we will try to resolve it.
Bollands provides access to the bollands.com website (the "website") and sell our products to you subject to the conditions set out on this page.
Goods should be despatched within three business days of ordering. If an item is out of stock and we are unable to despatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order.
Should any item you purchase from this site fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item's cost excluding postage costs. In addition, customers in the European Union are entitled to a statutory cooling-off period of seven business days.
3. Pricing and availability
While we make every effort to ensure the accuracy of the pricing and availability information on the website, there may be occasions when these are not up to date and we reserve the right to change them without notice.
Postage is calculated according the weight of the order and the destination. We try to ensure that this is current and accurate for the destination but reserve the right to amend if neccessary.
Please note that prices shown in currencies other than GBP are indicative values based on exchange rates that are updated weekly. All transactions on the website are processed in GBP.
When ordering goods for delivery outside the UK , you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.
6. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the 'my account' area of the website.
Bollands reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
7. Your Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.
Bollands will not be responsible for any loss arising from the use of this website or in respect to the purchase of any goods hereunder.
9. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales.
10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions at any time.
TERMS & CONDITIONS
We offer free delivery by Royal Mail First Class for all orders over £25.00 in the UK.
We also offer free delivery by 24 Hour Next Working Day Courier for all orders over £50.00 (excl VAT) in the UK.
WORLDWIDE DELIVERY / NOT CURRENTLY AVAILABLE ON LINE (AVILABLE SOON) - please email using our mail template with your order requirements and a member of staff
We deliver orders worldwide. Duties may apply to deliveries to your country. For many countries (e.g within the European Union) no charges apply but please check with your local customs in case.
In accordance with our terms and conditions, you are responsible for payment of any customs duties, taxes and import charges which the customs in your country may apply to your order.
We offer a range of delivery options for both UK and International deliveries.
In the UK we offer three delivery methods:
Standard Service - Royal Mail First Class
Optional at aditional charge- 48 Hour Courier
Optional at aditional charge- 24 Hour Next Working Day Courier
International Deliveries / please email for rates
Deliveries and Shipping
Add optional 24 Hr Regisred & Insured Courier
(standard charge) +£5.00
Add optional 48 Hr Registered & Insured Courier
(standard charge) +£4.50
THE FOLLOWING STANDARD 1st CLASS POSTAL CHARGES WILL BE ADDED AT CHECKOUT SUBJECT TO ORDER VALUE
Orders - up 24.99 charge -£3.90 / - orders over £25.00 Free
Postage & Optional Courier Deliveries
Royal Mail First Class – 1-3 business days
48 Hour Courier – 2 working days
24 Hour Courier – 1 working day
We aim to despatch all orders placed before 3pm GMT on weekdays (except UK public holidays) on the same day.
For orders placed after 3pm GMT we aim to despatch on the next working weekday